Accident Management
If you have been involved in an accident, we are here to help you 24 hours a day 7 days a week 365 days a year.
Our Accident Aftercare service is tailored to our customers and drivers needs and requirements – from point of accident we can arrange roadside recovery, organise repairs, provide a replacement vehicle and manage your claim by taking care of everything.
We take care of
Initial Support
Following your accident our empathetic and experienced advisors will:
- Deploy recovery services where required
- Capture all accident details and circumstances
- Liaise with your insurers and any relevant third parties
Roadside Recovery
Following your accident our empathetic and experienced advisors will:
- Arrange recovery of vehicle 24/7 365 days a year (In case of fault incidents you or your insurer will be liable for recovery charges)
- Recover your vehicle into an approved repairer within a suitable distance to yourself
- Provide transportation to nearest transport hub or place of safety
Vehicle Repairs
We can arrange for your vehicle to be repaired:
- By an approved UK repair centre working to all manufacturer guidelines
- At a convenient location to suit you
- With capability to repair LCV, electric, prestige and bespoke vehicles
Mobility – Non-fault incident
To keep you mobile following your accident we can arrange:
- A category equivalent replacement vehicle where there is an identifiable at fault third party
- An EV for EV replacement
Mobility – Fault incident
To keep you mobile following your accident we can arrange:
- Courtesy car provided by the appointed repair centre where available
Claims Management
We can take care of all aspects of your claim by:
- Providing clear and precise repair updates
- Managing all aspects of your claim from start to finish
- Recovering your losses including insurance excess, personal effects and other associated costs
- Arranging any medical rehabilitation and support if required
